FAQ's

I just placed an order, when will it be shipped?
Your order will be shipped within 3 business days.

I'm not happy with my order, can I return it? What if there's a problem?
We understand that preferences may vary and sometimes a product may not be the right fit. While we do not offer returns, we are committed to ensuring your satisfaction with our products.

In the rare event that you receive a defective or damaged item, we apologize for the inconvenience. Please provide your name and order number and our team will promptly send you a brand new item to resolve any issues.

Our goal is to make your shopping experience seamless and we appreciate your understanding. If you have any questions or need assistance, please feel free to contact our customer service.

Can I cancel my order?
You can cancel your order without any penalties, but only before it is shipped.

I entered the wrong address, what should I do?
If you entered the wrong address, simply reply to your order confirmation email. If the address turns out to be incorrect, please let us know at hey @murmurejewelry .com .

We can change the address within 24 hours. After that, no refund will be possible.

How long does international shipping take?
Delivery times may vary as we ship from different fulfillment centers. The average delivery time is 6-28 business days.

I have a question that hasn't been answered, can you help?
Of course! Write to us at hey @murmurejewelry .com and we will be happy to help. For a faster response, please include your order number and clearly state your problem. Thank you!