FAQ`s

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hey@murmurejewelry.com

I am not in love with my order, can it be returned? What if there is an issue?

We understand that preferences can vary, and sometimes a product may not be the perfect fit. While we do not offer returns, we are committed to ensuring your satisfaction with our products.

In the rare case that you receive a defective or damaged item, we apologize for any inconvenience caused. Please provide your name and order number, and our dedicated team will promptly send you a brand new replacement to address any issues with the product.

Our aim is to make your shopping experience seamless, and we appreciate your understanding in this matter. If you have any concerns or need assistance, feel free to reach out to our customer support team, and we will do our best to assist you.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hey@murmurejewelry.com

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 6-20 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to hey@murmurejewelry.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.